Answers to Common Questions

Many Smart Portal issues can be easily remedied. Below you will find some of the most common issues and their corresponding resolutions. If your issue can not be addressed by these FAQs, please feel free to use the Contact Form at the bottom of this page to submit your questions to our support team.

* Please note: Status of additional HP applications can be seen once users have logged into Smart Portal

Additional Contact Information

Learning Center related questions

If you are not an HP Partner but would like to access the Learning Center please visit our "Certification and partner learning center" and click on “request a new account”. There you will find additional information.

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Not an HP Partner?

Should you have any HP product related questions, please visit www.hp.com and choose your country of residence for further information. On this page you will as well find additional information and the possibility to contact HP.

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Still can't find what you are looking for?

The Partner Support Team provides general support for Marketing Programs, Pricing, Contracts & Compliance, and access to Partner Portal as well as pre-sales and product program. Consult the Programs page on Partner Portal, or the feedback link on any application's website, to contact a support team directly.

HP Smart Portal Support teams are available Monday through Friday from 8:00 CET through 18:00 CET. All requests are handled in the order that they are received. All inquires are answered promptly but depending on the nature of your inquiry may, occasional delays are unavoidable. Please expect first feedback for any inquiry no later than within 2 business days.

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