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About Live Chat Support
The EMEA HP Live Chat service will assist you with user registration and password reset issues every Monday to Friday from 9:00 AM CET to 6:00 PM CET (Central European Time). Please note that the service is available in English only.
For other user management issues please send an email regarding your inquiry to:


Alternatively, you can at any time use the Contact HP assistance form for all Smart Portal-related issues.

Key Information

IMPORTANT: Support during Winter Holidays
Dear Partner,
During the Winter Holidays we will offer limited support and in English only. Therefore, you might expect delay in our replies. Please find below our detailed Support schedule. We will resume our normal support schedule on January 5th .

December 24th – Limited Support
December 25th – Bank Holiday with no support offered
December 26th, 29th, 30th and 31st – Limited Support
January 1st - Bank Holiday with no support offered
January 2nd - Limited Support
January 5th - Resume our normal support schedule

Thank you for understanding and Happy Holidays.

Dear Partners, the Live Chat Support will be unavailable on the 23rd of Oct 2014  due to bank holiday. Kindly submit your queries via Contact HP Form using the below link:

Live chat will be available as usual starting 24th of Oct 2014. Thank you for your understanding – Your Support Team


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